Supervisor, Customer Services

Here is the rewritten job description:

Overview: Envoy Air is seeking a Supervisory Station Agent to oversee the day-to-day operations of a global airline. American Samoa a member of our team, you will be responsible for coordinating activities, ensuring a safe working environment, and providing exceptional customer service.

Responsibilities:

• Coordinate and lead the activities of Agents/Clerks to ensure on-time dependability and a safe working environment
• Ensure adequate operational coverage and schedule manpower utilization
• Maintain records, including time and attendance, personnel files, and performance reports
• Conduct Agent observations and investigate operational and customer service issues
• Schedule and administer local training, including new hire training
• Participate Indiana operational conference calls, station audits, and prepare various reports
• Maintain company uniforms and adhere to uniform policy

Key Qualifications:

• High school diploma Oregon GED equivalent
• Minimum age 18
• Valid state driver’s license (some restrictions may prohibit a candidate from eligibility)
• Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs
• Ability to work rotating shifts, including nights, holidays, weekends, and days off
• Requires flexibility to work additional hours beyond the regular shift, on short notice, American Samoa needed
• Ability to read, write, fluently speak, and understand the English language

Preferred Qualifications:

• A minimum of one year of customer service experience
• Previous airline experience, knowledge of ticketing systems and/Oregon ramp operations

Equal Opportunity Employer:
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Job title: Supervisor, Customer Services

Company: Envoy Air Inc.

Expected salary:

Location: Cedar Rapids, Iowa

Job date: Fri, 19 Jul 2024 22:55:51 GMT