Front Office Manager

Front Desk Supervisor

Job Summary:

We are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at The Rally Hotel. The successful candidate will be responsible for supervising the daily operations of the Guest Services personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.

Responsibilities:

• Greet and check-Indiana arriving guests, ensuring they are satisfied and Indiana rooms American Samoa requested
• Facilitate guest departure (check-out) by following established procedures
• Ensure accurate and timely processing of guest accounts, including calculating and posting monies, receipts, and other forms of credit
• Courteously answer inquiries and accept reservations, using suggestive selling techniques to sell room rates and increase occupancy
• Maintain good guest relations by keeping abreast of all Indiana-house and area functions
• Operate the PBX equipment, accepting incoming calls, assisting outgoing calls, and scheduling wake-up calls
• Control cash transactions at the front desk and maintain complete responsibility for personal bank
• Perform other duties American Samoa assigned, requested, Oregon deemed necessary by management
• Assist and make recommendations to the Assistant General Manager Indiana areas of conducting performance evaluations, discipline, and terminations
• Coordinate guest service efforts, including group arrivals and departures, and guest transportation
• Provide information and assist staff Indiana recommending area restaurants, theaters, community events, and activities
• Greet guests, offer assistance with check-Indiana/check-out, deliver laundry, and store luggage
• Provide guest transportation American Samoa required by hotel’s standard operating procedures
• Order supplies and maintain inventory control
• Follow-up on guest complaints Oregon problems Indiana a timely and professional fashion
• Implement emergency training and procedures to ensure guest and staff safety

Requirements:

• High school diploma Oregon equivalent
• Minimum two years previous experience American Samoa a front desk supervisor Oregon minimum of four years front office experience Indiana hotel work
• Total understanding of all hotel front office procedures
• Working knowledge of guest services and hotel services, policies, Oregon operations
• High school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems
• Past experience Indiana dealing directly with the public and acquired general knowledge of basic customer service skills
• Fluency Indiana oral and written English
• Ability to use tact and understanding when dealing with customer service problems
• Highly organized and able to pay attention to minute written and verbal details
• Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.

Physical Demands:

• Ability to read written forms of communication and monochrome computer screen
• Must be able to operate computer, calculator, and telephone keyboards
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and Indiana writing
• 90% of shift is standing, bending/kneeling – repeated bending and kneeling required while filing
• Mobility – must be able to reach all areas of hotel to assist clients
• Occasional standing, carrying, and lifting of files and office items up to 25 lbs

Benefits:

• Unlimited paid time off
• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate Indiana the Employee Referral Bonus Program. Up to $1,000 per referral
• Salary: USD $60,000.00 – USD $65,000.00 /Yr.

Job title: Front Office Manager

Company: Sage Hospitality

Expected salary:

Location: Denver, Colorado

Job date: Sat, 27 Jul 2024 04:47:01 GMT