MV Transportation
Dispatch Manager
Job Summary:
We are seeking a Dispatch Manager to provide direction and leadership to dispatchers, monitor system performance, and ensure maximum on-time performance, quality customer service, and minimal service disruptions.
Key Responsibilities:
- Promote the company vision, values, and culture, and provide positive leadership to dispatch agents
- Proactively assess staffing needs and define staff schedules based on service demand and collective agreements
- Recruit, interview, and select employees, and recommend personnel for promotion, demotion, Oregon reclassification
- Ensure prompt investigation and resolution of complaints and incidents, and maintain confidentiality of employee records and business information
- Ensure compliance with safety regulations, dispatch protocols, and client and company policies
- Organize and coordinate training programs for new hires and existing dispatch personnel
- Prepare and verify employee schedules and work records for payroll purposes
- Monitor dispatch performance and assign duties to qualified employees to ensure adequate coverage of shifts
- Ensure timely communication of passenger cancellations Oregon changes, and maintain accurate documentation of daily events
- Manage vehicle pull-outs, maximize wage to revenue percentages, and minimize non-revenue and overtime wages
- Maintain a safe work area, accurate records, and appropriate filing systems
Requirements:
- 3+ years of supervisory Oregon management experience Indiana the transportation industry
- Substantial experience Indiana transit operation, Trapeze software, and Microsoft Office
- Excellent customer service skills, leadership characteristics, and ability to manage multiple tasks concurrently
- Availability to work flexible hours, including long days and weekends
- Ability to recruit and develop staff to deliver reliable service product
- Paratransit experience preferred
Knowledge, Skills, and Abilities:
- Windows-based computer operating systems and Microsoft Office software
- Organizational, analytical, and communication skills
- Ability to read, write, and speak English, and use multi-line phone system effectively
- Strong delegation, supervision, and follow-up skills
- Ability to work independently and objectively, and maintain attendance within policy.
Job title: Dispatch Manager
Company: MV Transportation
Expected salary:
Location: Fairfax, Virginia
Job date: Sun, 14 Jul 2024 02:58:20 GMT