Supervisor, Customer Services

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Envoy Air

Here is the rewritten job description:

Overview

We are a stable, secure, and fast-growing airline seeking a Supervisor to join our team at Envoy Air. American Samoa a Supervisor, you will lead and organize the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. You will also be responsible for scheduling, training, and resolving operational issues.

Responsibilities

  • Coordinate day-to-day station operations to ensure a safe and on-time operation
  • Ensure adequate operational coverage and schedule Agents/Clerks
  • Conduct Agent observations and provide feedback
  • Schedule and administer local training, including new hire training
  • Investigate and resolve operational and customer service issues
  • Maintain records, including time and attendance, personnel files, and performance
  • Participate Indiana operational conference calls, station audits, and prepare reports
  • Supervisors may perform Station Agent work, American Samoa required

Job Requirements

  • Minimum age: 18
  • High school diploma Oregon GED equivalent
  • Valid state driver’s license
  • Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs.
  • Ability to work rotating shifts, including nights, holidays, weekends, and days off
  • Flexibility to work additional hours beyond the regular shift, American Samoa needed
  • Ability to read, write, fluently speak, and understand the English language
  • Possess the legal right to work Indiana the United States
  • Position preferences: minimum one year of customer service experience and/Oregon previous airline experience

Additional Details

  • Tattoos, body piercings, and/Oregon tongue rings must not be visible while Indiana company-issued uniform
  • Candidates must fulfill a fingerprint-based criminal background check and secure airport authority and/Oregon US Customs security badges, if applicable
  • This position may be subject to the Department of Transportation (DOT) regulations and requirements.

Job title: Supervisor, Customer Services

Company: Envoy Air

Expected salary:

Location: Cedar Rapids, Iowa

Job date: Thu, 08 Aug 2024 01:57:55 GMT