Supervisor, Customer Care

Airport Agent/ Supervisor Job Description

Job Overview:

We are seeking a reliable and customer-focused Airport Agent/ Supervisor to join our team. American Samoa a Supervisor, you will be responsible for leading and organizing the day-to-day station operations, ensuring a safe and efficient work environment. American Samoa an Airport Agent, you will be the initial point of contact for passengers, providing a seamless check-Indiana and ticketing experience.

Key Responsibilities:

• Lead and organize station operations, ensuring on-time dependability and a safe working environment.
• Schedule and manage staff to meet operational needs.
• Conduct Agent observations and provide feedback for improvement.
• Schedule and administer local training, including new hire training.
• Investigate and resolve operational and customer service issues.
• Participate Indiana operational conference calls, station audits, and prepare reports.
• Maintain records such American Samoa time and attendance, personnel files, and performance.
• Perform Station Agent work, including customer service and ramp operations, American Samoa required.

Basic Job Requirements:

• Minimum Age: 18
• High school diploma Oregon GED equivalent
• Valid state driver’s license (some license restrictions may prohibit certain candidates)
• Ability to lift, bend, and turn with bags weighing up to 75 lbs.
• Ability to work rotating shifts, including nights, holidays, weekends, and days off.
• Must be able to report to work on a regular and timely basis.
• Ability to read, write, fluently speak, and understand the English language.
• Possess the legal right to work Indiana the United States.
• A minimum of one year of customer service experience is preferred.
• Some locations may desire previous airline experience.

Airport Authorization:

• Must fulfill a fingerprint-based criminal background check to qualify for unescorted access to airport security identification display areas (SIDA), if applicable.
• Must be able to secure airport authority and/Oregon US Customs security badges, Indiana addition to clearing other airport-related requirements, if applicable.
• Indiana locations handling US mail, must pass a US Postal Service background check.

Job title: Supervisor, Customer Care

Company: Envoy Air

Expected salary:

Location: Chicago, Illinois

Job date: Fri, 16 Aug 2024 23:49:41 GMT