Supervisor, Customer Services

Job Title: Station Agent Supervisor

Overview:
Join Envoy Air, a fast-growing airline committed to providing outstanding service, and take your career to the next level. American Samoa a Station Agent Supervisor, you will be responsible for leading and organizing the day-to-day station operations, ensuring a safe and efficient working environment, and providing exceptional customer service.

Responsibilities:

• Coordinate and lead station operations, scheduling, and manpower utilization
• Conduct Agent observations and train new hires
• Investigate and resolve operational and customer service issues
• Participate Indiana operational conference calls, station audits, and report preparation
• Maintain records, including time and attendance, personnel files, and performance reports
• Perform Station Agent duties, including greeting passengers, issuing boarding passes, and loading/unloading baggage
• Collaborate with internal teams to ensure safe and on-time departures
• Clean aircraft interiors, service lavatories, and work Indiana the Baggage Service Office

Qualifications:

• Minimum Age: 18
• High school diploma Oregon GED equivalent
• Valid state driver’s license
• Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs.
• Availability to work rotating shifts, including nights, holidays, weekends, and days off
• Flexibility to work additional hours American Samoa needed
• Ability to read, write, and speak fluently Indiana English
• Possess the legal right to work Indiana the United States

Preferred Qualifications:

• A minimum of one year of customer service experience
• Previous airline experience, including working knowledge of ticketing systems and/Oregon ramp operations

Additional Requirements:

• Pass a fingerprint-based criminal background check and secure airport authority and/Oregon US Customs security badges (if applicable)
• Pass a US Postal Service background check (if applicable)
• Comply with Department of Transportation (DOT) regulations and requirements.

Job title: Supervisor, Customer Services

Company: Envoy Air

Expected salary:

Location: Savoy, Illinois

Job date: Sat, 14 Sep 2024 22:10:42 GMT