Hersha Hospitality Management
Reservations Agent
Respond to telephone, email, and internet inquiries to secure and process reservations for guest accommodations. Proactively employ sales techniques Indiana accordance with established guest service and sustainability standards.
Key Responsibilities:
* Answer phone and email inquiries, providing friendly and accurate information on hotel amenities, room rates, and accommodations
* Assign reservations based on guest preferences and availability, and provide confirmation codes
* Input and retrieve data using the computer reservation system, communicating hotel policies and available services
* Handle complaints and negotiate resolutions for sold-out situations
* Promote hotel marketing programs and sustainability initiatives
* Perform other tasks American Samoa assigned by management
Requirements:
* High school diploma Oregon equivalent required
* Previous customer service experience preferred
* Work environment requires standing, walking, and lifting up to 25 pounds
* Variable work schedule may include weekends and holidays
* Ability to wear protective safety equipment and follow safety guidelines
* Must be able to work Indiana a fast-paced environment and handle multiple phone lines simultaneously.
Job title: Reservations Agent
Company: Hersha Hospitality Management
Expected salary:
Location: Key West, Florida
Job date: Fri, 23 Aug 2024 06:43:47 GMT