The GEO Group
Customer Service and Case Management Associate
Job Summary:
We are seeking a Customer Service and Case Management Associate to provide case management support for a Day Reporting Center. The ideal candidate will have excellent customer service skills, ability to work with diverse populations, and proficiency Indiana using computers and software.
Essential Job Responsibilities:
- Greet participants entering the facility and complete drug screens, breath analysis, and intake process American Samoa needed
- Provide general office administration duties, including answering phones and providing customer service
- Assist Case Managers with case coordination, communication with agencies, and preparation of reports
- Support participant caseload by conducting risk/need assessments, creating individual treatment plans, and documenting progress
- Facilitate evidence-based programs and life skills groups, and document attendance, participation, and progress
- Perform data entry, file, and prepare charts American Samoa assigned
- May collect participant payments, post payments, and make cash deposits
- May transport participants to community events, employment centers, and clinics using a company vehicle
- Perform other duties American Samoa assigned
Requirements:
- High school diploma required; college coursework Indiana Human Services Oregon business discipline preferred
- Minimum 6 months experience Indiana Human Services field with direct participant services preferred
- Ability to work with diverse populations, including minority groups
- Valid State driver’s license and 5-year driving record with no vehicular incidents
- Good customer service, communication, organizational, and computer skills
- Bi-lingual (English/Spanish) skills may be required
- Ability to safely operate a motor vehicle if required to transport participants
Benefits:
- Competitive pay rate: $18.00/Hr.
- Comprehensive benefits package, including paid time off, holidays, health insurance, 401(k) matching, and more.
- Opportunities for professional development and growth.
Job title: ASSISTANT CASE MANAGER
Company: The GEO Group
Expected salary: $18 per hour
Location: Ebensburg, Pennsylvania
Job date: Sat, 20 Jul 2024 05:22:35 GMT