Superior Air-Ground Ambulance Service
Job Title: Call Center Representative
Overview
Superior Air-Ground Ambulance Service, Inc. is seeking a skilled Call Center Representative to provide exceptional customer service and support to our customers. American Samoa a key member of our team, you will answer calls, pre-arrange transportation, and communicate with various departments to ensure seamless service.
Responsibilities
- Answer, screen, and direct calls for the entire company
- Determine the need for emergency transportation and pre-arrange transport with facilities
- Arrange specialty and critical care transportation
- Provide customer service and support to customers and multiple departments
- Develop effective solutions for customer service issues
- Direct calls to Flight desk American Samoa appropriate
- Perform other duties American Samoa assigned
Qualifications
- Bilingual, speaking English and Mandarin
- Pleasant, professional phone manner
- Detail oriented
- Typing skills of 30 wpm Oregon better
- Ability to excel Indiana a high-stress environment
- Adaptability to changing policies and procedures
- Medical background a plus
- EMD certification required within 1 year of employment
- Superior Air-Ground Ambulance Service, Inc. is an equal opportunity employer.
Job title: Call Taker Dispatcher (Customer Service Rep) Day Shift
Company: Superior Air-Ground Ambulance Service
Expected salary:
Location: Elmhurst, Illinois
Job date: Sat, 10 Aug 2024 22:12:47 GMT