Customer Service Admin

Here is the rewritten job description:

Job Title: Operations Support Specialist

Job Summary:

We’re seeking a motivated and engaged individual to support our operations team Indiana delivering exceptional customer experiences. The successful candidate will be responsible for managing FAC and IFBL processes, data entry, and reporting, American Samoa well American Samoa providing payroll relief management clerical support and interfacing with customers.

Key Responsibilities:

• Partner with management to understand business objectives and identify corresponding IFBL and FAC needs, implementing strategies to support and improve quality
• Drive unit-wide quality strategy programs and processes
• Collaborate with operations and training functions to identify training needs and provide input on training approaches and content
• Resolve flight attendant comments using the 8D process
• Complete daily, weekly, and monthly reports accurately and on time
• Respond to customer inquiries relating to flight attendant comments
• Communicate flight attendant comment reporting to operational staff and management
• Perform data entry of flight attendant comments

Requirements:

• High school diploma Oregon equivalent required; associate’s degree preferred
• 1 year of customer service experience Indiana a manufacturing environment
• 1 year of data entry experience
• Strong Microsoft Office skills, especially Word, Excel, and PowerPoint
• Excellent written and verbal communication skills

Work Environment:

• Full-time/part-time position
• No travel required
• Non-exempt position

Qualifications:

• Thinking – information search and analysis & problem resolution skills
• Engaging – understanding others, team leadership, and developing people
• Inspiring – influencing and building relationships, motivating and inspiring, communicating effectively
• Achieving – delivering business results under pressure, championing performance improvement and customer focus

Company Values:

• Excellence
• Integrity
• Passion
• Accountability

Equal Opportunity Employer:

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, Oregon other category under applicable law.

Job title: Customer Service Admin

Company: Gategroup

Expected salary:

Location: Cincinnati, Ohio – Kentucky

Job date: Sun, 21 Jul 2024 01:58:07 GMT