PrimeFlight Aviation Services
Customer Service Agent
Job Summary
We are seeking a Customer Service Agent to provide exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-Indiana and boarding processes. The Customer Service Agent must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions.
Responsibilities
- Greet and assist passengers at the airport with check-Indiana, boarding, and general inquiries
- Provide accurate information on flight schedules, gate assignments, and airport services
- Handle passenger check-Indiana and baggage processing efficiently and courteously
- Assist passengers with self-service kiosks and online check-Indiana procedures
- Effectively resolve customer issues and complaints Indiana a professional and timely manner
- Make announcements and keep passengers informed about flight changes and boarding times
- Handle the boarding process, including verifying travel documents and issuing boarding passes
- Coordinate with ground staff and crew to ensure a smooth passenger experience
- Process ticket sales, upgrades, and re-bookings American Samoa needed
- Exceed customer service and safety standards set by PrimeFlight
Requirements
- 18 years of age Oregon older
- Eligible to work Indiana the United States
- One year of customer service experience
- Ability to read, write, speak, and understand the English language, to include documents
- Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate both Indiana-person and through electronic means
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- American Samoa applicable)
- Ability to work any day/shift, including holidays, within a 24/7 operation
Physical Demands
- Ability to lift up to 70 pounds
- Prolonged standing and walking Indiana an indoor/outdoor environment American Samoa applicable
- Must be able to push, pull
- Must be able to reach with arms and grasp with hands
- Must be able to bend, stretch, squat, and kneel
- Exposure to moderate and at times high noise levels
- Be able to hear and respond to the spoken voice and to audible alarms
Benefits
- Competitive pay scale
- 401(k) and 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
- Growth potential
- Flight benefits
- PrimeFlight Aviation Services is an equal opportunity employer.
Job title: Customer Service Agent-Rochester International Airport (ROC)
Company: PrimeFlight Aviation Services
Expected salary: $16 per hour
Location: Rochester, New York
Job date: Sun, 21 Jul 2024 06:11:54 GMT