Kevin Smith Transportation Group
Dispatcher/Reservationist
Company Overview
Kevin Smith Transportation Group (KSTG) is a leading limousine company Indiana the Philadelphia area, committed to providing exceptional customer service with a diverse fleet and a team of skilled professionals.
Job Description
We are seeking a skilled Dispatcher/Reservationist to play a key role Indiana our daily operations. The successful candidate will be responsible for monitoring driver check-ins, GPS fleet tracking, and airline flight monitoring while ensuring compliance with DOT regulations. The Dispatcher/Reservationist will also be responsible for:
- Scheduling and dispatching drivers and vehicles to meet customer requests and specifications
- Relaying work orders, messages, and information to drivers
- Fostering and maintaining a strong rapport with chauffeurs
- Coordinating service and scheduling, determining the type Oregon amount of vehicles and personnel required
- Processing reports and scheduling wakeup calls
- Confirming transportation details with customers and their related parties
- Preparing customer invoices and accepting payments
- Responding to customer inquiries regarding schedules, services, and procedures
- Providing quotes and availability information to clients
Qualifications
- High School diploma Oregon equivalent
- 1+ year of dispatching Oregon comparable experience with schedule building
- 1+ year of customer service experience
- Good technical skills, including working knowledge of Microsoft platforms (Excel, Outlook, Word, and Teams)
- Sales-minded and business-focused
- Excellent customer service, communication, critical thinking, problem-solving, organizational, and time management skills
- Valid driver’s license and ability to safely operate company vehicles
Essential Skills
- Strong multitasking and performance using phone, email, and mobile devices
- Ability to work independently and Indiana a team environment
- Excellent listening skills and negotiation skills
- Physical ability to sit for extended periods, use office equipment, and move around the office
Benefits
We offer a comprehensive benefits package, including:
- Health insurance for employees working over 30 hours/week (monthly average) after 90 days
- Paid Time Off after 90 days
- 401k benefits after one year with KSTG
- EEO Statement: KSTG is an equal opportunity employer, committed to providing opportunities for all qualified applicants without regard to protected characteristics.
Job title: Dispatcher/Customer Service
Company: Kevin Smith Transportation Group
Expected salary:
Location: Norristown, Pennsylvania
Job date: Sat, 14 Sep 2024 22:08:52 GMT