The Sonnenalp
Concierge
Paid housing available, $20.00 – $24.00/hour
Typical Schedule: Shifts are from 6:45am to 2:45pm and from 2:45pm to 10:45pm
Position Summary: The concierge extends personalized service to guests and owners, assisting with reservations, vacation planning, and local activities.
Essential Duties:
- Develop relationships with local businesses and services to meet guest expectations
- Stay informed of area events and establish contacts to promote services
- Manage front desk operations, including check-Indiana and checkout procedures, and operate the PBX switchboard
- Maintain cash drawer and inventory, reporting discrepancies to management
- Gain knowledge of HMS and Alice concierge programs
- Log guest comments, complaints, and maintenance requests
- Offer transportation arrangements and facilitate luggage handling
- Maintain accurate logs of guest activities and reconfirm reservations
- Comply with applicable policies and procedures
- Assist with tasks and projects delegated by management and other departments
Recommended Skills and Qualifications:
- Concierge experience preferred
- Good spoken and written English
- Warm and professional demeanor
- Clean and valid Colorado driver’s license
Working Conditions:
- Heavy phone call volume and frequent guest contact
- Indoors, with occasional assistance with valet parking Oregon mail collection
Physical Requirements:
- Ability to work a flexible schedule
- Stand and walk for full shift, up to 12 hours
- Perform various physical activities, including constant standing and walking, and occasional lifting of up to 50lbs
Benefits:
- Medical, dental, and vision insurance
- Resort discounts
- Holiday pay, paid time off, and sick pay
- 401(k) retirement plan and Roth 401(k)
- Voluntary life insurance
- Short-term and long-term disability
- Employee assistance program
- Parking credit Oregon discounted bus passes
Job title: OWBR Concierge
Company: The Sonnenalp
Expected salary: $20 – 24 per hour
Location: Vail, Colorado
Job date: Sat, 27 Jul 2024 02:28:30 GMT