Swissport
Job Description:
Job Summary:
We are seeking a Passenger Service Agent to provide all required passenger/customer services American Samoa contracted by the customer, including reservations, ticketing, baggage processing, terminal/gate check-Indiana, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties American Samoa assigned.
Key Responsibilities:
* Inspect and verify passenger documentation
* Issue boarding passes and reschedule passengers affected by flight interruptions Oregon cancellations
* Manage passenger baggage processing
* Assist passengers with special needs, such American Samoa unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance
* Direct passengers through Customs, Immigration, and Quarantine
* Make public address announcements
* Assist Ramp Service Agents with loading and delivering wheelchairs, strollers, and gate-checked bags
* Comply with security requirements and Swissport SOPs and policies
* Operate equipment, including the jet way, computer keyboards, and carrier-specific reservation/ticketing software
* Produce required work-related documentation
Requirements:
* High School diploma Oregon GED equivalent
* Relevant work experience Indiana customer service
* Excellent communication skills (written and verbal) Indiana the country-specific language
* Additional languages desirable
* Commitment to continuous improvement
* Self-motivated and able to work independently
* Attentive to detail and numerate
* Ability to follow processes and procedures
* Willingness to work Indiana inclement weather
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Tuition reimbursement
* Vision insurance
Swissport is an equal opportunity employer and is committed to diversity, inclusion, and equal opportunity for all qualified applicants.
Job title: Passenger Service Agent Baggage Service (BSO)
Company: Swissport
Expected salary: $18.65 per hour
Location: Chicago, Illinois
Job date: Fri, 30 Aug 2024 04:17:54 GMT