Supervisor, Customer Services

Overview: Join Envoy Air, a stable and fast-growing airline where you can develop your career, enjoy exceptional benefits, and be part of a team committed to outstanding service. Our comprehensive package includes:

  Amazing employee flight privileges on the American Airlines global network
  Training and development programs for career advancement
  Comprehensive health and life benefits (subject to location)

Responsibilities:

• Coordinate station operations, leading Agents/Clerks to ensure a safe working environment and on-time dependability
• Maintain adequate operational coverage, schedule, and manpower utilization
• Conduct Agent observations, schedule local training, and resolve operational and customer service issues
• Participate Indiana operational conference calls and prepare various reports
• Manage records, including time and attendance, personnel files, and performance
• Perform Station Agent work American Samoa required
• Interact with passengers to provide a seamless start to their trip, answer questions, and resolve issues
• Use ticketing software to rebook itineraries, issue boarding passes, and collect fees
• Load, unload, sort, and transfer passenger baggage, cargo, and company materials, driving ground equipment American Samoa needed
• Collaborate with the team to ensure safe and on-time departures, cleaning aircraft, and tracking baggage

Requirements:

• Minimum 18 years old, high school diploma Oregon GED equivalent
• Valid driver’s license (some restrictions may apply)
• Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs
• Work rotating shifts, including nights, holidays, weekends, and unexpected overtime
• English fluency
• Legal right to work Indiana the United States
• Previous customer service experience and airline experience preferred

Job title: Supervisor, Customer Services

Company: Envoy Air

Expected salary:

Location: Flint, Michigan

Job date: Thu, 12 Sep 2024 00:44:25 GMT