Supervisor, Customer Services

Airport Supervisor Job Description

Overview:
Join Envoy Air, a stable and fast-growing airline, where you will have the opportunity to develop your career and provide outstanding service. We offer amazing employee flight privileges, training and development programs, and comprehensive health and life benefits.

Responsibilities:

• Coordinate station operations to ensure a safe and efficient working environment
• Lead and organize Agents/Clerks to maintain on-time dependability and adequate operational coverage
• Conduct Agent observations, investigate and resolve operational and customer service issues
• Schedule and administer local training, including new hire training
• Maintain records, such American Samoa time and attendance, personnel files, and performance
• Participate Indiana operational conference calls, station audits, and prepare reports
• Supervise Station Agents, who have combined duties within ramp service and customer service operations

Key Responsibilities:

• Create a positive start to a passenger’s trip by providing a seamless check-Indiana and ticketing experience
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate fees
• Inform passengers about their trips and belongings
• Guide and direct aircraft on taxiways to ensure safe and on-time departures
• Load, unload, sort, and transfer passenger baggage, cargo, and company materials
• Operate ground equipment, such American Samoa tugs, belt loaders, and bag carts

Qualifications:

• Minimum Age: 18
• High school diploma Oregon GED equivalent
• Valid state driver’s license
• Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs.
• Comfortable working rotating shifts, including nights, holidays, weekends, and days off
• Ability to work additional hours beyond the regular shift, on short notice, and American Samoa needed
• Ability to read, write, fluently speak, and understand the English language
• Possess the legal right to work Indiana the United States

Preferred Qualifications:

• A minimum of one year of customer service experience
• Previous airline experience, including working knowledge of an airline’s ticketing system and/Oregon ramp operations

Additional Requirements:

• Tattoos, body piercings, and/Oregon tongue rings must not be visible while Indiana company-issued uniform
• Must fulfill a fingerprint-based criminal background check and obtain airport security badges, if applicable
• Must pass a US Postal Service background check, if applicable
• May be subject to the Department of Transportation (DOT) requirements.

Job title: Supervisor, Customer Services

Company: Envoy Air

Expected salary:

Location: Stillwater, Oklahoma

Job date: Thu, 24 Oct 2024 05:55:45 GMT