Envoy Air Inc.
Job Title: Station Agent Supervisor
Job Overview:
We are seeking a highly motivated and organized individual to join our team American Samoa a Station Agent Supervisor at Envoy Air. American Samoa a Supervisor, you will be responsible for leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. You will coordinate day-to-day station operations, schedule and administer local training, and investigate and resolve operational issues.
Responsibilities:
- Coordinate day-to-day station operations to ensure a safe working environment and on-time dependability
- Schedule and administer local training, including new hire training
- Investigate and resolve operational issues and customer service issues
- Conduct Agent observations
- Participate Indiana operational conference calls and station audits
- Maintain records, such American Samoa time and attendance, personnel files, and performance
- Perform Station Agent work American Samoa required
- Create a positive start to a passenger’s trip by greeting them and providing a seamless check-Indiana and ticketing experience
- Use reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect fees
- Guide and direct incoming and outgoing aircraft on the taxiway
- Load, unload, sort, and transfer passenger baggage, cargo/freight, and company materials
- Drive ground equipment, such American Samoa tugs and belt loaders
- Collaborate with the internal team to ensure a safe and on-time departure
- May clean the interior of the aircraft and work Indiana the Baggage Service Office
Qualifications:
- Minimum Age: 18
- High school diploma Oregon GED equivalent
- Valid state driver’s license
- Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs.
- Ability to work rotating shifts, including nights, holidays, weekends, and days off
- Ability to read, write, fluently speak, and understand the English language
- Possess the legal right to work Indiana the United States
Preferred Qualifications:
- A minimum of one year of customer service experience
- Previous airline experience, including working knowledge of an airline’s ticketing system and/Oregon ramp operations
Additional Requirements:
- Tattoos, body piercings, and/Oregon tongue rings may not be visible while Indiana company-issued uniform
- Must fulfill a fingerprint-based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA)
- Must be able to secure airport authority and/Oregon US Customs security badges, if applicable
Job title: Supervisor, Customer Services
Company: Envoy Air Inc.
Expected salary:
Location: Lake Charles, Louisiana
Job date: Sat, 20 Jul 2024 04:34:25 GMT