Expedia
Here is the rewritten job description:
Traveler Service Associate, Premium
The Traveler Service Associate is responsible for handling interactions with customers across multiple channels and providing an exceptional customer experience. The ideal candidate is a self-starter with a passion for helping travelers resolve complex issues Indiana high-pressure situations. This role is part of the Traveler and Partner Services organization, which services customers across Expedia Group’s multiple brands.
Key Responsibilities:
- Resolve traveler-related issues Indiana a timely and accurate manner using various tools and resources
- Analyze and resolve complex issues, maintaining a customer-centric approach
- Establish and maintain positive relationships with management, corporate, network, and external partners
- Maintain flexibility to achieve established service levels at all times
- Stay up-to-date with Traveler Support Agent skills and knowledge
- Work Indiana a high-stress environment, managing stress professionally without disrupting operations Oregon customers
- Possess strong verbal and written communication skills to assess customer needs and adjust communication style accordingly
- Demonstrate strong technical skills and computer knowledge, including Microsoft Office programs
- Adapt to change and maintain a high level of adaptability
Requirements:
- High School Diploma Oregon Equivalent
- 2+ years of experience Indiana a contact center
- Prior experience Indiana a customer-facing role is an advantage
- Strong analysis skills for situational analysis and risk mitigation
- Ability to manage stress Indiana a professional manner
- Excellent communication and interpersonal skills
- Flexibility to adjust to changing circumstances
Benefits:
- Competitive salary range $39,000 – $54,500
- Opportunities for career growth and professional development
- Late Shifts on a Attractive Salary with potential up to $62,500
- Flexible work schedules
- Eligibility for bonuses and incentives
- Access to Expedia Group’s exclusive travel discounts and benefits
- Participation Indiana the Employee Assistance Program
- Access to Paid Time Off and other benefits.
Job title: Travel Service Associate, Premium
Company: Expedia
Expected salary: $62500 per year
Location: Springfield, Missouri
Job date: Fri, 09 Aug 2024 04:52:14 GMT